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Shipping and Returns
Mailing Rates: Our shipping rates are a flat rate, regardless if you order 1 decal or multiple decals. Shipping within Canada is a flat rate of $9.00 and are shipped via Canada Post Expedited Parcel. USA orders are a flat rate of $9.50 and are shipped via USPS.
Shipping Policy: Please note that we are not responsible for any delays in shipping including local delivery errors or international customs issues. Delivery times to the USA are generally up to 12-14 business days. These times are not guaranteed and may be longer due to severe weather that affects mail delivery, holidays where there is no mail delivery etc. Delays in cutoms and busy times of the year may increase the shipping times. We are not responsible for packages not delivered due to an error made by the customer in submitting improper shipping infomation, orders are shipped to the address that the customers enters at the time of order placement, not their paypal address. We are not responsible for packages that are returned due to failed delivery attempts or packages that have been returned due to the customer not picking up their parcel up at their local post office or refusal of package will be responsible for all re-shipping costs, refund policy applies. Customer may opt for specialized shipping (Express Canada Post or UPS) at an additinal cost.
Item Not Recieved: Please allow sufficient time for your order to arrive. Holidays WILL delay your shipping time. Delivery confirmation on orders to the USA can only be obtained AFTER 30 days have passed from the day it was shipped. We will open a claim with Canada Post for your non-delivered item and your replacement order WILL NOT be re-sent until after Canada Post has investigated and has confirmed that your order was not delivered. This is THEIR policy that we must follow, with no exceptions.
Return Policy: As all of our items are made to order to your specified color(s) and combinations, all sales are final. iSigns Decal Studio is not responsible for ordering errors such as color choices, customer typos, or change of mind after your order has reached the processing stage or failed attempts at installing your decal. If you are trying to match colors, please ask for color samples before placing your order and we will glady send you some.
If you receive your decal and there is an error in color, spelling or anything else that was the fault of us, please notify us at firstname.lastname@example.org with your order number and a detailed description of the error, and we will promply send you a replacement. (Please note that a photo may be required)
If your item is returned to us, cancelled, or refused, the customer is reponsible for all return costs as well as re-shipment costs. If there was an error in the shipping address, the customer will be responsible 100% for any re-shipment costs.