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Shop Wall Decals
Shipping and Returns
Mailing Rates: Shipping within Canada is a flat rate of $9.00. All of our Canadian orders are shipped via Canada Post Expedited Parcel. USA orders are a flat rate of $9.50 and are shipped via USPS. For both our Canadian and USA customers, we mail our decals in a mailing tube to ensure they arrive safe and undamaged at your door step.
Shipping: All orders are shipped via Canada Post or USPS. We are not responsible for any delays in shipping including local delivery errors or international customs issues. Delivery times to the USA are generally 12 business days. These times are not guaranteed. Delays in cutoms and busy times of the year may increase the shipping times. We will not ship to Alaska, Hawaii, Puerto Rico, PO Box or APO, FPO Box. We are not responsible for packages not delivered due to an error made by the customer in submitting improper shipping infomation. Customer may opt for specialized shipping (Express Canada Post or UPS) at an additinal cost.
Return Policy: As all of our items are made to order to your specified color(s) and combinations, all sales are final. We cannot be responsible for ordering errors such as color choices, customer typos, or change of mind after your order has reached the processing stage or failed attempts at installing your decal. If you are trying to match colors, please ask for color samples before placing your order and we will glady send you some.
If your decal arrives damaged due to shipping (which is highly unlikely this will happen), you must contact us within 5 days of receiving your order. Detailed pictures and a description of the damage must be emailed to us to determine replacement elgibility. All parts of the decal must be unused.
If you receive your decal and there is an error in color, spelling or anything else that was the fault of us, please notify our orders department at firstname.lastname@example.org with your order number and a detailed description of the error, and we will promply send you a replacement.
If your item is returned to us, cancelled, or refused, the customer is reponsible for all return costs. If there was an error in the shipping address, the customer will be responsible for any re-shipment costs.