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Frequently Asked Questions
If you don't see the answer to what your looking for below, please send us an email with your question to email@example.com
What payment methods do we accept ?
We accept Paypal (no account needed) and all major credit / debit cards. All prices on our website are in Canadian Currency. Please note that all orders shipped within Canada are subject to appropriate sales tax.
Where does my order ship from ?
All of our orders are manufactured and shipped from Kitchener, Ontario Canada.
Where does iSigns Decal Studio ship to ?
iSigns Decal Studio currently ships within Canada and to the USA. We will gladly ship internationally - please email us for a shipping quote.
How long after I place an order will my order actually ship ?
At iSigns Decal Studio, we do our best to ship orders out within 1-3 business days. If your order is missing important information in order for us to customize it; such as names, dates etc. you order will be delayed until we have received this information to complete your order. If you order is missing color choices. We will attempt to contact you via email. If we receive no response, your order will be processed and mailed in the color shown in the listing photo.
How do I apply wall decals ?
All of our decals come with an illustrated detailed step by step instruction sheet along with an application tool to ensure a flawless applicaton. Vinyl decals are very easy to apply, and we also send you a "tester" decal for you to practice first.
I just painted my walls, when can I apply my decals?
Please make sure that you allow 4-12 weeks to after painting your wall to apply your wall decal. It is very important that you ensure the paint has fully cured before applying your wall decals to ensure your wall decal will adhere to the wall as it should. Failure to do so may prevent it sticking as it should.
Are your wall decals re-usable or repositionable ?
Our decals like others on the market, are not re-usable or repositionable they are meant for one time use application only. The are 100% removable, and will not damage the surface if removed correctly.
What types of surfaces can I apply decals to ?
Our decals can be applied to almost any smooth surface such as walls, tile, glass, painted wood, mirrors, floors etc.
What types of surfaces are NOT recommended to apply decals ?
We do not recommend applying to rough textured surfaces, or walls that have been painted with Low or No VOC free paints (also known as "green paints") Unfortunately, iSigns Decal Studio's decals (and almost ALL other types of self adhesive wall decals by other companies) will not adhere to walls that are painted with Low or No VOC paints. Paints currently marketed as Zero VOC or VOC Free include Yolo Colorhouse, Behr Premium Plus Zero VOC, Benjamin Moore’s Natura® paint, and Glidden Spred®. Sherwin Williams offers several such paints including GreenGuard Emerald Interior Acrylic Latex, Harmony, Pro Industrial Zero VOC Waterborne Catalyzed Epoxy, Pro Industrial Zero VOC Acrylic Coating, and ProMAR 200 & 400 Interior Latex paint. This is only a small list, there may be others that I have not included here.
These paints vary - some people have no issues applying to these types of paint, we recommend ordering a tester decal if you are unsure if you have a compatible surface type.
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